Customer Service Lead

Andrews Veterinary Clinic

Sharon, MA, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
Client service and communication
Patient records and technology
Veterinary reception experience
This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients.
  • Key responsibilities include client service, patient records management, and leadership including recruiting, onboarding, training, and performance feedback for the reception team.
  • The clinic offers a positive, team-oriented work environment with a strong emphasis on leadership development and professional growth, along with a competitive compensation and benefits package.

Matching Summary

This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • Client service and communication
  • Patient records and technology
  • Veterinary reception experience
  • Electronic medical records
  • Scheduling software

Nice-to-have

  • Positive and accountable workplace
  • Teamwork and exceptional customer service
  • Mentorship and professional growth
  • Compassionate patient care

Key Requirements

  • Minimum 3 years customer service experience
  • At least 1 year veterinary experience
  • 1-2 years leadership or supervisory experience
  • High school diploma required
  • Degree in veterinary or related field preferred

Work Rights

Not specified

Tailored Resume

Cover Letter