Senior Manager, Frontline Platform Process Transformation

CIBC

Toronto, Canada
Hybrid
End-to-end process owner
Strategic process transformation
Business architecture integration
The Senior Manager will lead strategic process transformation initiatives, moving beyond optimization to redesign how platforms and channels operate, delivering scalable, future-ready solutions across Personal and Business Banking

Job Summary

  • The Senior Manager will lead strategic process transformation initiatives, moving beyond optimization to redesign how platforms and channels operate, delivering scalable, future-ready solutions across Personal and Business Banking.
  • Partner with leaders and teams across the enterprise to influence strategy, align priorities, and co-create innovative solutions that advance the bank’s transformation agenda and build the Bank of the Future.
  • At CIBC, we enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Matching Summary

The Senior Manager will lead strategic process transformation initiatives, moving beyond optimization to redesign how platforms and channels operate, delivering scalable, future-ready solutions across Personal and Business Banking.

Skills & Requirements

Must-have

  • end-to-end process owner
  • strategic process transformation
  • business architecture integration
  • stakeholder influence and negotiation
  • insight-driven problem solving
  • AI tech or automation experience

Nice-to-have

  • relationship-oriented bank
  • modernize operating models
  • build the Bank of the Future
  • hybrid work arrangement

Key Requirements

  • 5 to 7 years of work experience
  • Lean Six Sigma and/or Change Management certification
  • developing and implementing multi-year strategic plans
  • building consensus and influencing at the executive level
  • leading cross-functional teams
  • managing senior stakeholder relationships

Work Rights

Not specified

Tailored Resume

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