Lead Qual/m&p Process

att.jobs

Dallas, Texas, USA
Base: $118,800.00 - $178,200.00; bonus/equity: not...
Ai technologies expertise
Process improvement projects
Cross-functional team collaboration
Responsible for supporting quality standards, methodologies, and processes in alignment with industry best practices

Job Summary

  • Responsible for supporting quality standards, methodologies, and processes in alignment with industry best practices.
  • The role will lead redesign of how business customer experience fiber service delivery through AI, automation, and data-driven insights to improve speed, reliability, personalization, and scalability of service delivery.
  • Joining our team comes with amazing perks and benefits Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays.

Matching Summary

Responsible for supporting quality standards, methodologies, and processes in alignment with industry best practices.

Salary

Base: $118,800.00 - $178,200.00; Bonus/Equity: Not specified; Benefits: Medical/Dental/Vision coverage, 401(k) plan, Tuition reimbursement, Paid Time Off and Holidays, Paid Parental Leave, Paid Caregiver Leave, Additional sick leave, Adoption Reimbursement, Disability Benefits, Life and Accidental Death Insurance, Supplemental benefit programs, EAP, Employee wellness programs, Employee discounts

Skills & Requirements

Must-have

  • AI technologies expertise
  • process improvement projects
  • cross-functional team collaboration
  • root cause analysis
  • data-driven insights

Nice-to-have

  • strategic autonomy
  • mentoring less experienced staff
  • influencing executive decisions

Key Requirements

  • Bachelor’s degree (BS/BA) desired
  • 5+ years of related experience
  • Certification is required in some areas

Work Rights

Not specified

Tailored Resume

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