Global Technology Services Group (gtsg) Technician Ii
UPS
Round Rock, TX, US
Fully remote
Advanced root cause analysis
Service level agreements (slas)
Partner vendor relationships
This entry level position ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships
Job Summary
This entry level position ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships.
Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments.
We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion.
Matching Summary
This entry level position ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships.
Skills & Requirements
Must-have
advanced root cause analysis
service level agreements (SLAs)
partner vendor relationships
daily management of cost
equipment inventory management
system compliance and security
technical training and development
Nice-to-have
rewarding culture
talented teams
lead yourself or teams
consultative interactions
Key Requirements
Must have a valid drivers license
Ability to travel by car
Grasp, lift, lower, push, pull, carry up to 70 pounds
Must be a U.S. Citizen or National
Alien lawfully admitted for permanent residence
Alien authorized to work in the U.S.
Work Rights
Must be a U.S. Citizen or National, permanent resident, or authorized to work