Customer Success Analyst

RELX (Singapore) Pte Ltd

Singapore
Customer relationship management
Billing inquiries and service requests
Product and service information
The Customer Success team works closely with exhibitors on non-sales related matters to ensure they have the best possible experience at RELX events

Job Summary

  • The Customer Success team works closely with exhibitors on non-sales related matters to ensure they have the best possible experience at RELX events.
  • Responsibilities include resolving customer inquiries, providing product information, identifying upselling opportunities, and managing exhibitor relationships.
  • The role requires strong communication skills, account management, stakeholder management, and the ability to quickly learn new technologies.

Matching Summary

The Customer Success team works closely with exhibitors on non-sales related matters to ensure they have the best possible experience at RELX events.

Skills & Requirements

Must-have

  • Customer relationship management
  • Billing inquiries and service requests
  • Product and service information
  • Resolve customer inquiries and complaints
  • Salesforce navigation basics

Nice-to-have

  • Develop exhibitor relationships
  • Identify upselling opportunities
  • Recommend and implement programs
  • Global stakeholder management
  • Quickly learn AI tools

Key Requirements

  • Bachelor's degree holder
  • At least 1 year of relevant experience
  • Experience dealing with global stakeholders
  • Basic skills in using Salesforce
  • Basic skills in using Microsoft Office

Work Rights

Not specified

Tailored Resume

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