Desktop Support Tech

Neighborly Brands LLC

Waco, Texas, US
Competitive pyy; equity + bonus opportunities; not...
Hybrid (monday-wednesday in-office, thursday/friday remote)
2 years of experience preferred
Microsoft windows 10 and 11 knowledge
Excellent telephone and customer service skills
Neighborly Brands LLC is seeking a Desktop Support Technician in Waco, Texas, to join their Technology team. The position involves providing technical support, troubleshooting issues, and enhancing operational efficiency within a hybrid work model

Job Summary

  • The role involves answering incoming support requests and providing timely resolutions to end-user issues in accordance with SLAs.
  • Employees will troubleshoot conference room connectivity and AV issues while maintaining good ticket hygiene.
  • The position offers a hybrid work model with competitive pay including equity and bonus opportunities.

Matching Summary

Match Score: 85

Neighborly Brands LLC is seeking a Desktop Support Technician in Waco, Texas, to join their Technology team. The position involves providing technical support, troubleshooting issues, and enhancing operational efficiency within a hybrid work model.

Salary

Competitive Pay; Equity and bonus opportunities; Not specified

Skills & Requirements

Must-have

  • 2 years of experience preferred
  • Microsoft Windows 10 and 11 knowledge
  • Excellent telephone and customer service skills

Nice-to-have

  • Familiarity with Zendesk or Freshservice
  • Experience with Jamf or Intune
  • Ability to automate and script solutions
  • Self-starter with ability to work autonomously

Key Requirements

  • Minimum 2 years of experience
  • Associate degree in computer technology preferred

Work Rights

Not specified

Tailored Resume

Cover Letter