Customer Service Team Leader With French And English

Bridgestone EMEA

Poznań, Poland
On-site
Customer service leadership
Order management policies
Kpi and sla monitoring
Lead and develop a team of Customer Service Representatives to ensure high-quality service delivery

Job Summary

  • Lead and develop a team of Customer Service Representatives to ensure high-quality service delivery.
  • Act as a key point of contact for internal and external stakeholders, representing Customer Service in regional and central project meetings.
  • Drive cross-functional collaboration with Sales, Finance, LSCM, and Marketing to support process improvements and sales initiatives.

Matching Summary

Lead and develop a team of Customer Service Representatives to ensure high-quality service delivery.

Skills & Requirements

Must-have

  • Customer Service Leadership
  • Order Management Policies
  • KPI and SLA Monitoring
  • Process Improvement Initiatives
  • Cross-functional Collaboration

Nice-to-have

  • People Leadership and Coaching
  • Stakeholder Management
  • Customer Focus
  • Managing Complexity
  • Continuous Improvement Mindset

Key Requirements

  • University degree in Business, Management, or related field
  • 3–5 years in a similar customer service leadership role
  • Proficiency in CRM tools (e.g., Freshdesk, Salesforce, ERP)
  • Strong Excel and Power BI skills
  • French C1
  • English C1

Work Rights

Not specified

Tailored Resume

Cover Letter