Patient Service Representative

Summit CityMD

Norwalk, CT, United States
On-site
Greet patients and families
Schedule patient appointments
Answer telephone promptly
Summit CityMD is seeking a Patient Service Representative in Norwalk, CT, to enhance patient experiences through effective scheduling and clerical support. The role emphasizes a patient-centric approach, requiring excellent communication skills and experience in healthcare settings

Job Summary

  • Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures.
  • Answers the telephone promptly and deals with callers needs imperiously, directing all calls appropriately and taking accurate messages.
  • Obtains, verifies and updates patient information; maintains confidentiality according to policies and protects the privacy and confidentiality of patients and employees.

Matching Summary

Match Score: 85

Summit CityMD is seeking a Patient Service Representative in Norwalk, CT, to enhance patient experiences through effective scheduling and clerical support. The role emphasizes a patient-centric approach, requiring excellent communication skills and experience in healthcare settings.

Skills & Requirements

Must-have

  • Greet patients and families
  • Schedule patient appointments
  • Answer telephone promptly
  • Maintain patient confidentiality
  • Verify and update patient information

Nice-to-have

  • Positive working relationships with staff
  • Customer service skills
  • Alleviate patient anxiety

Key Requirements

  • High School Graduate or GED required
  • Heartsaver within 30 days of hire
  • Previous PSR experience preferred
  • Ability to communicate in English
  • Excellent interpersonal and customer service skills
  • Accurate computer data entry skills
  • Ability to organize and perform multiple tasks
  • Knowledge of medical office and terminology preferred
  • Basic proficiency in computer use required
  • Experience with EHR, Practice Management System preferred

Work Rights

Not specified

Tailored Resume

Cover Letter