Etic, Oci Technical Support Engineer - Senior Associate
PwC
L2/l3 cloud support activities
Itil incident problem change management
Iaas paas services expertise
This role requires a skilled Cloud Support Engineer Product SME to manage L2/L3 support activities within an ITIL-aligned framework
Job Summary
This role requires a skilled Cloud Support Engineer Product SME to manage L2/L3 support activities within an ITIL-aligned framework.
The successful candidate will lead root cause analysis for critical incidents and implement corrective actions to prevent recurrence across multiple client environments.
Responsibilities include evaluating, planning, and executing changes while ensuring minimal disruption to operations and adhering to approved change control processes.
Matching Summary
This role requires a skilled Cloud Support Engineer Product SME to manage L2/L3 support activities within an ITIL-aligned framework.
Skills & Requirements
Must-have
L2/L3 cloud support activities
ITIL incident problem change management
IaaS PaaS services expertise
Root cause analysis execution
Terraform Ansible automation tools
Nice-to-have
DevOps CI/CD pipeline familiarity
Strong analytical critical thinking skills
Excellent client communication abilities
Proactive monitoring and risk mitigation
Key Requirements
Bachelor's degree in Computer Science or related field
4-7 years of experience in cloud environments
Required Cloud Architect Professional or Operations certification
Desirable ITIL Foundation or Intermediate certification
Proficiency in written and spoken English and Arabic