Case management of physical and psychological claims
Customer service experience
Stakeholder liaison and communication
As a Case Manager, you will work with a portfolio of physical and psychological claims, liaising with multiple stakeholders to manage the end-to-end claims process
Job Summary
As a Case Manager, you will work with a portfolio of physical and psychological claims, liaising with multiple stakeholders to manage the end-to-end claims process.
EML provides career opportunities and great employee benefits, including flexibility to work from home, a corporate wellbeing program, and comprehensive learning and development opportunities.
This role offers the chance to make a positive impact on injured workers' lives by supporting their recovery journey within a specialised and values-driven environment.
Matching Summary
As a Case Manager, you will work with a portfolio of physical and psychological claims, liaising with multiple stakeholders to manage the end-to-end claims process.
Skills & Requirements
Must-have
Case management of physical and psychological claims
Customer service experience
Stakeholder liaison and communication
Claims process management
Return to work planning facilitation
Nice-to-have
Empathetic and supportive approach
Proactive and strategic thinking
Ability to build rapport and trust
Experience in allied health or rehabilitation
Work-from-home flexibility
Key Requirements
Extensive customer service experience
Experience in allied health, rehabilitation or disability support highly advantageous
Ability to manage mental health and physical claims