Team Manager Auto Field Inspectors

Western World Insurance Company

Mexico City, Mexico
On-site
Manage team of inspectors
Drive best practice claims handling
Technical and professional development
Western World Insurance Company is seeking a Team Manager for Auto Field Inspectors in Mexico City. The role involves managing a team to enhance claims handling performance and professional development while ensuring customer service excellence

Job Summary

  • To manage a team of on field and Desktop inspectors to drive best practice claims handling performance both in terms of optimal claims outcomes and customer service, and the technical and professional development of their team.
  • Manage the allocation of claims within their on field and desktop inspectors, provide a technical referral point for team members and manage performance.
  • At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

Matching Summary

Match Score: 85

Western World Insurance Company is seeking a Team Manager for Auto Field Inspectors in Mexico City. The role involves managing a team to enhance claims handling performance and professional development while ensuring customer service excellence.

Skills & Requirements

Must-have

  • Manage team of inspectors
  • Drive best practice claims handling
  • Technical and professional development
  • Manage claims allocation
  • Technical referral point
  • Execute strategic initiatives
  • Ensure appraisals best practices
  • Drive performance through criteria
  • Accurate claims assessments
  • Embed balance scorecard/KPIs
  • Develop and implement initiatives
  • Team performance accountability
  • Team professional development
  • Team communication accountability
  • Team compliance accountability
  • Effective technical claims resolution
  • Accurate claims cost control
  • Mitigate indemnity and expense spend
  • Performance manage team
  • Personal development planning
  • Manage governance and regulatory compliance
  • Effective stakeholder communication
  • People and team management experience
  • Positively influence stakeholders
  • Highly effective communicator
  • Deliver strategic directives
  • Identify and address performance issues
  • Specialist knowledge in technical claims
  • Strong stakeholder management
  • Policy language interpretation skills
  • Auto material damage assessment knowledge
  • Negotiation and mediation experience
  • Conduct technical claims audits
  • Manage by numbers through KPIs
  • Communicate and train claims team

Nice-to-have

  • Multi-cultural environment experience
  • Marketing AIG claims expertise externally

Key Requirements

  • People and team management experience
  • Fully developed specialist knowledge in (LoB) technical claims topics
  • Strong knowledge auto material damage assessments
  • Experience in negotiation and mediation
  • Experience in conducting technical claims audits

Work Rights

Not specified

Tailored Resume

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