The Level 2 Support Engineer is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms, serving as the escalation point for Level 1 support
Job Summary
The Level 2 Support Engineer is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms, serving as the escalation point for Level 1 support.
Key responsibilities include issue investigation, incident management, user support, and performing technical tasks such as script preparation and release verification.
DXC Technology prioritizes in-person collaboration while offering flexibility and is committed to fostering an inclusive environment where everyone can thrive.
Matching Summary
The Level 2 Support Engineer is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms, serving as the escalation point for Level 1 support.
Skills & Requirements
Must-have
Web application troubleshooting
Issue investigation and resolution
Incident management
User support and communication
Technical tasks and scripting
Web application architectures
Database query writing
Nice-to-have
Version control and CI/CD
Cloud platform exposure
Continuous improvement feedback
Work independently and under pressure
Key Requirements
Experience with Java, .net, and visual basic
Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle)