Enrollment/ Billing Associate Representative

Cigna

Not specified
Manage client account portfolios
Enroll customers in systems
Perform collections processes
Cigna is seeking an Enrollment/Billing Associate Representative responsible for providing exceptional customer service, managing client accounts, and reconciling billing discrepancies. The role requires strong analytical skills and effective communication abilities, catering to both internal and external stakeholders

Job Summary

  • This role provides world-class customer service to clients while managing enrollment and billing operations.
  • The incumbent will analyze client data to reconcile discrepancies and prepare necessary tax form adjustments.
  • Candidates must demonstrate high initiative and the ability to handle complex issues with a sense of urgency.

Matching Summary

Match Score: 75

Cigna is seeking an Enrollment/Billing Associate Representative responsible for providing exceptional customer service, managing client accounts, and reconciling billing discrepancies. The role requires strong analytical skills and effective communication abilities, catering to both internal and external stakeholders.

Skills & Requirements

Must-have

  • Manage client account portfolios
  • Enroll customers in systems
  • Perform collections processes
  • Review client AR for adjustments
  • Research member eligibility data
  • Prepare Schedule A & C tax forms
  • Intermediate Excel Access proficiency

Nice-to-have

  • Handle complex escalated issues
  • Strong analytical problem-solving skills
  • Effective verbal written communication
  • Cross-cultural sensitivity
  • Drive for results orientation
  • Build effective partner relationships

Key Requirements

  • Bachelor's degree required
  • 0-1 years experience acceptable
  • Accounts Receivable experience preferred
  • V-Lookup and pivot table knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter