Candescent is seeking a Knowledge Management Specialist to enhance its knowledge base and documentation processes within a rapidly evolving technology environment. The ideal candidate will have over five years of experience in knowledge management or related fields, strong written communication skills, and familiarity with cross-functional collaboration
Job Summary
Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences.
The role involves creating, updating, and maintaining high-quality knowledge base articles while governing content for consistency and clarity.
Candidates must partner with Product, Support, Training, and Operations teams to align documentation with product releases and process changes.
Matching Summary
Match Score: 85
Candescent is seeking a Knowledge Management Specialist to enhance its knowledge base and documentation processes within a rapidly evolving technology environment. The ideal candidate will have over five years of experience in knowledge management or related fields, strong written communication skills, and familiarity with cross-functional collaboration.
Skills & Requirements
Must-have
5+ years Knowledge Management experience
Structured documentation creation skills
Native or near-native English proficiency
Microsoft Office Suite and Teams proficiency
Cross-functional collaboration with Product teams
Nice-to-have
Salesforce Knowledge or Service Cloud experience
Experience in SaaS or fintech environments
Familiarity with release management processes
Proficiency with AI tools like Copilot
Experience analyzing knowledge metrics dashboards
Key Requirements
Bachelor's Degree in business or communications preferred
Must be legally authorized to work in the U.S. without sponsorship