COS is seeking a Loyalty Operations Specialist to enhance its marketing activation efforts by translating loyalty strategies into actionable operational guidelines. The ideal candidate will have 3-5 years of experience in loyalty programs and strong stakeholder management skills. This role offers a collaborative work environment within a global fashion company committed to sustainability and employee development
Job Summary
This role serves as the operational backbone of the loyalty setup, ensuring markets have clarity and support to activate membership initiatives effectively.
You will act as a translator between strategic intent and operational reality by converting global frameworks into actionable guidelines for market rollout.
The position offers a 25% staff discount on all H&M Group brands and opportunities for extensive development around the globe.
Matching Summary
Match Score: 85
COS is seeking a Loyalty Operations Specialist to enhance its marketing activation efforts by translating loyalty strategies into actionable operational guidelines. The ideal candidate will have 3-5 years of experience in loyalty programs and strong stakeholder management skills. This role offers a collaborative work environment within a global fashion company committed to sustainability and employee development.
Skills & Requirements
Must-have
3-5 years loyalty programme experience
Translate strategy to operational guidelines
Cross-functional stakeholder management
Create operational documentation and playbooks
Collaborate with tech and martech teams
Nice-to-have
Experience with Talon.One platform
Proactive solution-oriented mindset
Comfortable managing ambiguity
Natural coordinator skills
Curious and collaborative attitude
Key Requirements
3-5 years experience in membership or loyalty programmes
Experience in coordinator, project management or operational roles
Familiarity with loyalty or promotion engines like Talon.One