Field Service Engineer (transfusion Service Ambassador) (knoxville, Tn)
AbbVie
Knoxville, TN, United States
Base: $31.75 – $63.55ph; bonus/equity: not specifi...
Fully remote
Technical troubleshooting and support
Customer account management
Field service for laboratory instrumentation
Abbott offers career development with an international company and benefits including free medical coverage, retirement savings plans, and tuition reimbursement
Job Summary
Abbott offers career development with an international company and benefits including free medical coverage, retirement savings plans, and tuition reimbursement.
The Field Service Engineer acts as the primary account management contact, focusing on improving profitability, customer loyalty, and retention while providing technical support and troubleshooting.
This remote position requires living in the Knoxville, TN area and involves up to 50% travel, with responsibilities including customer relationship management, quality system maintenance, and influencing purchase decisions.
Matching Summary
Abbott offers career development with an international company and benefits including free medical coverage, retirement savings plans, and tuition reimbursement.
Salary
Base: $31.75 – $63.55/hour; Bonus/Equity: Not specified; Benefits: Medical coverage, retirement plan, tuition reimbursement
Skills & Requirements
Must-have
Technical troubleshooting and support
Customer account management
Field service for laboratory instrumentation
Travel up to 50%
Inventory control and order coordination
Use of CRM and reporting tools
Nice-to-have
Effective communication skills
Team collaboration and independent work
Customer education and coaching
Proactive monitoring via Abbott Link
Strong interpersonal skills
Key Requirements
Bachelor’s degree or equivalent experience
2-4 years experience with laboratory instrumentation