Technical Customer Support, Support Senior

Zebra Technologies Corporation

Hybrid
Resolve escalated complex technical issues
Communicate technical solutions via phone email chat
Troubleshoot highly complex customer problems
Zebra Technologies Corporation is seeking a Senior Technical Customer Support professional to join their hybrid work environment. The role focuses on resolving complex customer issues through effective communication and technical expertise while contributing to the improvement of support processes

Job Summary

  • The role involves resolving escalated and complex technical issues for customers via telephone, email, or chat.
  • Employees will develop and improve processes and tools while contributing to platform development within the team.
  • Zebra Technologies offers a flexible work environment including hybrid work options and adaptable hours.

Matching Summary

Match Score: 85

Zebra Technologies Corporation is seeking a Senior Technical Customer Support professional to join their hybrid work environment. The role focuses on resolving complex customer issues through effective communication and technical expertise while contributing to the improvement of support processes.

Skills & Requirements

Must-have

  • Resolve escalated complex technical issues
  • Communicate technical solutions via phone email chat
  • Troubleshoot highly complex customer problems

Nice-to-have

  • Strong interpersonal and listening skills
  • Ability to articulate complex issues simply
  • Support less experienced agents as escalation point

Key Requirements

  • Full technical product knowledge
  • Experience with data analysis of moderately complex factors
  • Strong problem-solving and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter