Service Operations Excellence Specialist, Sea

KONE

Not specified; not specified; comprehensive learni...
Analyze kpis to improve daily operations
Support service operations management targets
Train supervisors on service tools and processes
The role supports the Service Operations Excellence Manager in implementing and maintaining end-to-end business processes for global elevator and escalator services

Job Summary

  • The role supports the Service Operations Excellence Manager in implementing and maintaining end-to-end business processes for global elevator and escalator services.
  • Responsibilities include analyzing KPIs, optimizing routes and maintenance profiles, and training frontline staff on operational tools like FSM and Traction Control.
  • KONE offers career progression within a global organization, comprehensive learning programs, and a collaborative culture focused on innovation and sustainability.

Matching Summary

The role supports the Service Operations Excellence Manager in implementing and maintaining end-to-end business processes for global elevator and escalator services.

Salary

Not specified; Not specified; Comprehensive learning and development programs included

Skills & Requirements

Must-have

  • Analyze KPIs to improve daily operations
  • Support Service Operations Management targets
  • Train Supervisors on service tools and processes
  • Manage route optimization and capacity planning
  • Implement KONE Way business processes

Nice-to-have

  • Project Management and benefit realization experience
  • Business Performance Management background
  • Change Management skills and experience
  • Knowledge of ERP or reporting solutions
  • Strong communication and teamwork abilities

Key Requirements

  • University degree (B.Sc.) in Business, Engineering or equivalent
  • Prior experience in Project Management
  • Prior experience in Business Performance Management
  • Experience with Change Management
  • Knowledge of Service operations tools

Work Rights

Not specified

Tailored Resume

Cover Letter