Customer Service Collector / Investigator Utilities Specialist
slc.gov
Base: $22.97 - $34.57; benefits: full city benefit...
Customer service staff support
Collect on delinquent accounts
Field and office clerical work
Provides customer service staff support for the various sections in a departmental subdivision and collects on delinquent accounts
Job Summary
Provides customer service staff support for the various sections in a departmental subdivision and collects on delinquent accounts.
This position is specialized in both field and office clerical work with high public contact which requires knowledge of all divisional operations and procedures.
Position Salary Range: $22.97 - $34.57; Benefits: Health Insurance (95% of premium paid by city), Dental, Vision and Life Insurance, Paid vacation and personal leave, Six to Twelve weeks of paid parental leave from day 1 of employment, Retirement contributions toward a pension plan and/or 401(k), A robust Employee Assistance Plan (EAP), Up to $4,000 tuition reimbursement annually, Discounted supplemental benefits like pet insurance and legal services.
Matching Summary
Provides customer service staff support for the various sections in a departmental subdivision and collects on delinquent accounts.
Salary
Base: $22.97 - $34.57; Benefits: Full city benefits
Skills & Requirements
Must-have
customer service staff support
collect on delinquent accounts
field and office clerical work
high public contact
exceptional computer operation skills
Utilities customer service and collections
utilizing the departments Analytics program
initiates or conducts field investigations
informs customers of investigation findings
processes customer requests for service
reviews applications determines eligibility
collects deposits establishes accounts
update customer account information daily
processes customer refunds and returned checks
audits water and sewer use histories
reviews consumption levels to spot departures
responds to customer requests and complaints
dispatches work crews
utilizes the department’s utility billing system
manually perform complex billing calculations
carries out multiple billing functions
assists programmers when testing new applications
uses iPad mobile application
creates completes and submits electronic work orders
calls on customer to attempt to collect payment
receives money provides customer with receipt
remits to Public Utilities cashier all money collected
leaves notice of service termination
uses necessary equipment to open and close meter boxes
replaces broken or missing meter lids
uses electronic locators to find meters
pumps water from meter boxes to obtain reading
assists in locating illegal connections
Nice-to-have
minimal supervision
considerable independent decision making
sound judgment
ability to interpret and apply specified departmental policies
knowledge of all divisional operations and procedures
may perform cashier and lead person duties
organized and efficient manner
assures that appropriate supervisors and personnel are notified
follows standard operating procedures
keeps log of shift’s activities
special agreement accounts
sound judgment and responsible thinking
ability to relate well with the public
function effectively in stressful situations
prioritize tasks and make sound decisions
Key Requirements
One year experience performing duties in customer service, accounts collection, meter reading or field investigation
Good reading comprehension and writing skills
Communicate effectively electronically, over the telephone, in person or two-way radio
Knowledge of the departments AMI meter reading and analytics programs
Ability to accurately read meters, make simple calculations