Technical Support Officer

Mercy Health

Werribee, Victoria, Australia
Onsite
1st and 2nd level technical support
End-user computing environments
Microsoft 365 applications
Mercy Health is seeking a Technical Support Officer for their Werribee location, where the candidate will provide essential IT support across multiple healthcare facilities. The role demands strong communication and troubleshooting skills to ensure high-quality service delivery to end-users

Job Summary

  • The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team.
  • This position is responsible for providing reliable 1st and 2nd level technical support to end users across Mercy Health, ensuring incidents and service requests are resolved efficiently and in accordance with established service standards and procedures.
  • This is an onsite, hands-on, customer-facing role that spans multiple facilities, with a strong focus on delivering a positive, secure technology experience for users.

Matching Summary

Match Score: 85

Mercy Health is seeking a Technical Support Officer for their Werribee location, where the candidate will provide essential IT support across multiple healthcare facilities. The role demands strong communication and troubleshooting skills to ensure high-quality service delivery to end-users.

Skills & Requirements

Must-have

  • 1st and 2nd level technical support
  • End-user computing environments
  • Microsoft 365 applications
  • Active Directory user management
  • IT service management processes
  • Customer-facing role

Nice-to-have

  • Compassionate approach to support
  • Collaborative team environment
  • Adapt and problem solve
  • Nurture friendly relationships

Key Requirements

  • Tertiary qualification or relevant IT work experience
  • Current Police Record Check
  • Working with Children Check
  • Valid driver’s licence
  • Unrestricted Working Rights in Australia
  • Proof of current influenza vaccination

Work Rights

Unrestricted Working Rights

Tailored Resume

Cover Letter