Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
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10+ years it service management experience
Strong itil v3 or v4 knowledge
Sox itgc audit readiness leadership
** Integer is seeking a Senior Manager for IT Service Management to lead and govern ITSM practices based on ITIL best practices. The role includes overseeing incident, change, and problem management, ensuring compliance with SOX ITGCs, and leading continuous improvement initiatives within the IT organization. **

Job Summary

  • The role involves owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates will lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
  • The position offers a comprehensive benefits package including medical, dental, vision, life insurance, and immediate 401(k) matching contributions.

Matching Summary

Match Score: 75

** Integer is seeking a Senior Manager for IT Service Management to lead and govern ITSM practices based on ITIL best practices. The role includes overseeing incident, change, and problem management, ensuring compliance with SOX ITGCs, and leading continuous improvement initiatives within the IT organization. **

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package including medical, dental, vision, disability, life insurance, adoption benefits, parental leave, and 401(k) matching

Skills & Requirements

Must-have

  • 10+ years IT Service Management experience
  • Strong ITIL v3 or v4 knowledge
  • SOX ITGC audit readiness leadership
  • Incident Change Problem Management oversight
  • CMDB governance and data integrity

Nice-to-have

  • Intermediate or Managing Professional ITIL certification
  • Experience with large-scale IT modernization
  • Strong executive communication skills
  • Ability to balance control with agility
  • Partnering with Internal Audit teams

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Minimum 10 years of ITSM or IT Operations experience
  • Demonstrated experience with Incident, Change, and Problem Management
  • Strong working knowledge of SOX ITGCs
  • Proven ability to lead metric-driven governance models

Work Rights

Not specified

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