Service Advisor

Katy Honda

Katy, TX, United States
On-site
Initiating automotive services and repairs
Customer communication and liaison
Developing repair estimates
Katy Honda is seeking a Service Advisor to serve as a liaison between customers and technicians, managing service requests and ensuring customer satisfaction. The ideal candidate should have previous experience in a service advisory role, possess strong customer service skills, and have a basic mechanical understanding of automobiles

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

Match Score: 85

Katy Honda is seeking a Service Advisor to serve as a liaison between customers and technicians, managing service requests and ensuring customer satisfaction. The ideal candidate should have previous experience in a service advisory role, possess strong customer service skills, and have a basic mechanical understanding of automobiles.

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Customer communication and liaison
  • Developing repair estimates
  • Preparing repair orders
  • Administering manufacturer warranty

Nice-to-have

  • Earning customers for life
  • Team player focused on customer service

Key Requirements

  • Previous Service Advisor experience preferred
  • Prior experience as an automotive technician a plus
  • Basic mechanical understanding of an automobile
  • Acceptable driving record and valid driver's license
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

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