Customer Care Representative

CENTRAL MAINE POWER CO

Augusta, Maine, US
Base: $25.88phly; bonus/equity: not specified; ben...
Handle customer inquiries by telephone
Process applications for service
Respond to customer complaints
Handles all phases of customer inquiries received by telephone or by correspondence (physical or electronic)

Job Summary

  • Handles all phases of customer inquiries received by telephone or by correspondence (physical or electronic).
  • Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines.
  • Able to work flexible schedule, as well as be available during storm/emergency situations.

Matching Summary

Handles all phases of customer inquiries received by telephone or by correspondence (physical or electronic).

Salary

Base: $25.88/Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Handle customer inquiries by telephone
  • Process applications for service
  • Respond to customer complaints
  • Record online entries of customer transactions
  • Work effectively with all areas of the Company
  • Work well within a team

Nice-to-have

  • Customer focused manner
  • Problem-solving skills
  • Agile and collaborative approach
  • Develop self and others

Key Requirements

  • High School diploma/GED equivalent
  • Associate degree, BA/BS preferred
  • MS Office skills
  • Pre-qualified for this position

Work Rights

Not specified

Tailored Resume

Cover Letter