Product Manager, Customer Service

KONE Oyj

Espoo, Finland
Hybrid
Digital product management experience
Agile methodology leadership
Omnichannel customer service platforms
KONE Oyj is seeking an experienced Product Manager for Customer Service to lead their IT product portfolio focused on improving customer experience through innovative solutions. The role demands strong leadership in product management, agile methodologies, and stakeholder engagement to enhance KONE’s omnichannel strategy

Job Summary

  • KONE is a global leader in elevators, escalators, and building solutions dedicated to improving the flow of urban life.
  • The Product Manager will guide Product Owners and agile teams to deliver measurable business value through a connected service environment.
  • This role requires translating between business needs and IT capabilities to shape the future of customer experience solutions.

Matching Summary

Match Score: 85

KONE Oyj is seeking an experienced Product Manager for Customer Service to lead their IT product portfolio focused on improving customer experience through innovative solutions. The role demands strong leadership in product management, agile methodologies, and stakeholder engagement to enhance KONE’s omnichannel strategy.

Skills & Requirements

Must-have

  • Digital product management experience
  • Agile methodology leadership
  • Omnichannel customer service platforms
  • Stakeholder management skills
  • Business case development

Nice-to-have

  • Design thinking techniques
  • Enterprise architecture knowledge
  • Cyber security familiarity
  • Supplier governance experience
  • Continuous improvement mindset

Key Requirements

  • 10+ years in senior product management roles
  • Bachelor's or Master's degree in relevant field
  • Experience with Salesforce, SAP, and Genesys platforms

Work Rights

Not specified

Tailored Resume

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