Independencia Canales Escritos

Concentrix

Lima, Peru
Not specified (assumed hybrid or onsite based on company culture)
Strong written and verbal communication skills
Ability to multi-task in fast-paced environment
Proficiency with computer navigation and pc tools
Concentrix is seeking a Customer Service Advisor for their Chat Support position in Lima, Peru. The role involves interfacing with customers through various communication channels and requires strong customer service skills, attention to detail, and a willingness to adapt in a fast-paced environment

Job Summary

  • The Advisor I position interfaces with customers via inbound chats, outbound calls, or the Internet to provide service support.
  • Employees must ensure service delivery meets contractual Key Performance Indicators while clarifying customer requirements and providing resolutions.
  • The role requires a courteous professional who can listen attentively, demonstrate empathy, and maintain a pleasant tone during all interactions.

Matching Summary

Match Score: 75

Concentrix is seeking a Customer Service Advisor for their Chat Support position in Lima, Peru. The role involves interfacing with customers through various communication channels and requires strong customer service skills, attention to detail, and a willingness to adapt in a fast-paced environment.

Skills & Requirements

Must-have

  • Strong written and verbal communication skills
  • Ability to multi-task in fast-paced environment
  • Proficiency with computer navigation and PC tools

Nice-to-have

  • Demonstrates empathy and builds rapport with customers
  • Flexible and adapts quickly to changes
  • Experience with customer satisfaction improvement activities

Key Requirements

  • High school diploma preferred
  • Three to six months relevant experience preferred
  • Minimum two years college education for Philippines candidates

Work Rights

Not specified

Tailored Resume

Cover Letter