Design and create enabling frameworks for the delivery of the desired customer experience, identifying root cause problems and proposing tested solutions
Job Summary
Design and create enabling frameworks for the delivery of the desired customer experience, identifying root cause problems and proposing tested solutions.
Drive and deliver radical improvement in customer service through dynamic service leadership in Absa Emerging markets, motivating and inspiring teams.
Oversee team activities, develop high-performing individuals through performance development and coaching, and establish succession plans.
Matching Summary
Design and create enabling frameworks for the delivery of the desired customer experience, identifying root cause problems and proposing tested solutions.
Skills & Requirements
Must-have
customer experience design
root cause problem identification
performance measurement tools
service leadership
customer strategy implementation
complaints resolution ownership
Nice-to-have
inspiring leadership
advocacy for service
role modeling behaviors
knowledge sharing
employee opinion survey participation
Key Requirements
Bachelor's Degrees and Advanced Diplomas in Business, Commerce and Management Studies