Job Summary

• We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
• Responsibilities include coordinating and implementing processes for the creation and maintenance of knowledge articles to directly develop, improve, and strengthen the effectiveness of self-help and digital AI tools, and analyzing knowledge usage and industry trends alongside customer interactions with digital agents to identify opportunities for knowledge base enhancements and additional AI capabilities.
• The company offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul, fostering a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

Skills & Requirements

Key Requirements

• 8+ years experience as Business Process Analyst
• 5+ years in knowledge management tools/processes/KCS
• 2+ years experience with SQL and data visualization
• Bachelor's degree or equivalent experience
• KCS and Lean Six Sigma certification highly desirable

Work Rights