Service Desk Supervisor

Unisys

Supervises service desk teams
Manages itil certification
Monitors service desk tickets
The role involves supervising the efforts of Service Desk teams within an assigned region

Job Summary

  • The role involves supervising the efforts of Service Desk teams within an assigned region.
  • Candidates must possess an ITIL certification to be considered for this position.
  • Success in this role requires ensuring the team meets or exceeds agreed up SLAs.

Matching Summary

The role involves supervising the efforts of Service Desk teams within an assigned region.

Skills & Requirements

Must-have

  • Supervises Service Desk teams
  • Manages ITIL certification
  • Monitors Service Desk tickets

Nice-to-have

  • Builds team collaboration
  • Mentors and trains members
  • Identifies trend issues

Key Requirements

  • BA/BS degree required
  • 3-4 years relevant experience
  • ITIL certification required

Work Rights

Not specified

Tailored Resume

Cover Letter