Reservations Agent, Full Time

Four Seasons Hotels & Resorts

Denver, United States
Base: $20.23; bonus/equity: + invectives; benefits...
Capture sales from incoming calls
Coordinate reservation details
Handle guest complaints
Responsible for selling rooms and providing information to prospective guests, capturing sales from incoming calls and coordinating details of each reservation to ensure guest satisfaction

Job Summary

  • Responsible for selling rooms and providing information to prospective guests, capturing sales from incoming calls and coordinating details of each reservation to ensure guest satisfaction.
  • Essential functions include running daily reports, answering emails, processing requests, handling guest complaints, and confirming reservations.
  • Benefits include medical, dental, and vision insurance, paid time off, 401k with company match, complimentary stays, and subsidized transportation.

Matching Summary

Responsible for selling rooms and providing information to prospective guests, capturing sales from incoming calls and coordinating details of each reservation to ensure guest satisfaction.

Salary

Base: $20.23; Bonus/Equity: + Invectives; Benefits: Medical, dental, and vision insurance, Paid Time Off and Paid Holidays, 401k participation with company matching program, Complimentary stays at Four Seasons worldwide, subject to availability, Discounted RTD Flex Pass and subsidized parking, Free shift meal prepared by the culinary team

Skills & Requirements

Must-have

  • Capture sales from incoming calls
  • Coordinate reservation details
  • Handle guest complaints
  • Process various reservation types
  • Monitor Front Desk reservations
  • Respond to emergency situations

Nice-to-have

  • Genuine heart and luxury
  • Urban retreat experience
  • Flexible schedule
  • Work harmoniously and professionally

Key Requirements

  • Previous customer experience
  • Ability to work effectively under pressure
  • Attention to detail and problem-solving skills
  • Flexible schedule (morning, afternoon, evening, weekends, holidays)
  • Fluent in English
  • Legal work authorization in the United States

Work Rights

Legal work authorization

Tailored Resume

Cover Letter