Customer Relations Manager

Centurycommunitiesinc

Houston, TX, United States
On-site
Customer service and warranty issues
Manage homeowner activities
Resolve customer issues
The Customer Relations Manager works closely with our home buyers on all customer service and warranty issues, ensuring a positive homebuying experience

Job Summary

  • The Customer Relations Manager works closely with our home buyers on all customer service and warranty issues, ensuring a positive homebuying experience.
  • Manage all activities that involve Homeowners, prospective buyers, trades, and division staffing.
  • Participates in root-cause analysis of issues and sends recommendations to the manager.

Matching Summary

The Customer Relations Manager works closely with our home buyers on all customer service and warranty issues, ensuring a positive homebuying experience.

Skills & Requirements

Must-have

  • Customer service and warranty issues
  • Manage homeowner activities
  • Resolve customer issues
  • Monitor repair progress
  • Professional image presentation
  • Explain product warranties

Nice-to-have

  • Positive homebuying experience
  • Calm under stressful circumstances
  • Thoughtful collaborator
  • Self-starter
  • Changemaker

Key Requirements

  • 2+ years of related experience
  • Residential customer service/home warranty experience
  • High school diploma or GED required
  • College degree preferred
  • Experience in Construction or Homebuilding industry strongly preferred

Work Rights

Not specified

Tailored Resume

Cover Letter