Express Service Writer

Suburban CDJR of Troy

Troy, MI, United States
On-site
Customer experience management
Repair order management
Technician communication
Suburban CDJR of Troy is seeking an experienced Service Writer who excels in customer service and communication within the automotive industry. The ideal candidate will manage repair orders and serve as a liaison between customers and technicians, ensuring a smooth and satisfying service experience

Job Summary

  • As an Express Writer, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.
  • Greet every guest with professionalism and warmth, listen actively and identify their service needs, and clearly communicate recommendations and solutions.
  • Join a respected dealership in the Chrysler-Dodge-Jeep-Ram network with ongoing training, career development, and advancement opportunities.

Matching Summary

Match Score: 85

Suburban CDJR of Troy is seeking an experienced Service Writer who excels in customer service and communication within the automotive industry. The ideal candidate will manage repair orders and serve as a liaison between customers and technicians, ensuring a smooth and satisfying service experience.

Skills & Requirements

Must-have

  • customer experience management
  • repair order management
  • technician communication
  • professional and warm greeting
  • active listening for service needs

Nice-to-have

  • passion for automotive industry
  • team player in fast-paced environment

Key Requirements

  • High school graduate or equivalent
  • 18 years or older
  • Proven track record in service writing

Work Rights

Not specified

Tailored Resume

Cover Letter