Business Process Excellence Manager- Service To Customer-1

Carl Zeiss Pty Ltd

Bangalore, India
Sap s/4hana framework
Service to customer processes
Order management to returns
The Business Process Excellence Manager – Service to Customer plays a crucial role in leading the transformation of ZEISS's service and customer interaction processes within the SAP S/4HANA framework

Job Summary

  • The Business Process Excellence Manager – Service to Customer plays a crucial role in leading the transformation of ZEISS's service and customer interaction processes within the SAP S/4HANA framework.
  • This strategic position focuses on enhancing the efficiency and effectiveness of all customer-related processes, from order management to returns and claims, ensuring a seamless and high-quality customer service experience.
  • Develop and implement strategic plans that align with ZEISS’s broader business goals and manage change proactively by engaging stakeholders and facilitating adaptation to new processes and systems.

Matching Summary

The Business Process Excellence Manager – Service to Customer plays a crucial role in leading the transformation of ZEISS's service and customer interaction processes within the SAP S/4HANA framework.

Skills & Requirements

Must-have

  • SAP S/4HANA framework
  • Service to Customer processes
  • Order management to returns
  • Process Analysis & Design
  • Solution Design & Requirement Analysis
  • Communication and Change Management

Nice-to-have

  • CRM integration
  • Strategic planning alignment
  • Best practice sharing

Key Requirements

  • Bachelor’s/Master’s degree
  • Minimum of 8 years experience
  • SAP S4 HANA SD Process expert
  • Proficiency in Service to Customer processes
  • Expertise in Signavio, JIRA, SAP

Work Rights

Not specified

Tailored Resume

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