Technical understanding of complex software ecosystems
Paradox helps organizations around the world reimagine recruitment and hiring with a conversational recruiting platform powered by AI
Job Summary
Paradox helps organizations around the world reimagine recruitment and hiring with a conversational recruiting platform powered by AI.
This role is responsible for partnering with enterprise and strategic clients globally to provide exceptional service, onboarding, training, ongoing support, and renewal or expansion opportunities.
Workday offers a flexible work approach combining in-person and remote work, with a culture rooted in integrity, empathy, and shared enthusiasm.
Matching Summary
Paradox helps organizations around the world reimagine recruitment and hiring with a conversational recruiting platform powered by AI.
Salary
Base: $99,800 - $149,600 USD (Chicago); $90,300 - $160,400 USD (other US locations); Bonus/Equity: Eligible for bonus/commission and stock grants; Benefits: Not specified
Skills & Requirements
Must-have
Enterprise SaaS solutions experience
Customer success or account management
Technical understanding of complex software ecosystems
Global cross-functional team collaboration
Client onboarding and training
Strategic account management
Nice-to-have
HR/recruiting software domain expertise
Executive level customer relationship building
Functional and technical mentorship
Excellent verbal and written communication
Data analysis and time management skills
Flexible work environment
Key Requirements
7+ years customer success experience (Sr. CSM)
5+ years customer success experience (CSM)
7+ years enterprise SaaS support or implementation
5+ years enterprise SaaS support or implementation