Hit Svc Desk Analyst I

Advocate Health

Base: $24.10 - $36.15; bonus/equity: not specified...
Fully remote
Exceptional customer service
Troubleshooting lan/wan software
Desktop computing equipment support
Advocate Health is seeking a Part-Time Hit Service Desk Analyst I for a fully remote position, requiring a commitment of 28 hours per week, potentially including evening and weekend hours. The role focuses on delivering exceptional customer service while troubleshooting basic IT issues, documenting customer interactions, and escalating unresolved problems as needed

Job Summary

  • Provides initial support troubleshooting, answering questions and resolving basic problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status and applications.
  • Documents all relevant customer interaction information thoroughly in the service management system and utilizes the call tracking system accurately, quickly, and efficiently.
  • Advocate Health offers a comprehensive suite of Total Rewards including competitive compensation, generous retirement offerings, and programs that invest in your career development.

Matching Summary

Match Score: 85

Advocate Health is seeking a Part-Time Hit Service Desk Analyst I for a fully remote position, requiring a commitment of 28 hours per week, potentially including evening and weekend hours. The role focuses on delivering exceptional customer service while troubleshooting basic IT issues, documenting customer interactions, and escalating unresolved problems as needed.

Salary

Base: $24.10 - $36.15; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Exceptional customer service
  • Troubleshooting LAN/WAN software
  • Desktop computing equipment support
  • Printer and network status troubleshooting
  • Service management system documentation
  • Call tracking system utilization

Nice-to-have

  • Patience and positivity
  • Teamwork and collaboration
  • Proactive customer assistance
  • Adaptability in dynamic environments

Key Requirements

  • 1 year of customer service experience
  • High School Graduate or equivalent
  • Ability to work evenings and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter