Tech/system Support Analyst

IQVIA UK

Taguig, Philippines
Hybrid
Minimum 3 years contact center experience
Excellent spoken and written english skills
Typing proficiency of at least 50 words per minute
The role involves responding to inquiries, resolving escalations, and providing sales support for IQVIA's products and services

Job Summary

  • The role involves responding to inquiries, resolving escalations, and providing sales support for IQVIA's products and services.
  • Candidates must have a proven track record in delivering exceptional customer service with high accuracy and attention to detail.
  • The position requires flexibility to work on shifting schedules, including holidays, and supports a hybrid arrangement in McKinley Taguig.

Matching Summary

The role involves responding to inquiries, resolving escalations, and providing sales support for IQVIA's products and services.

Skills & Requirements

Must-have

  • Minimum 3 years contact center experience
  • Excellent spoken and written English skills
  • Typing proficiency of at least 50 words per minute
  • Ability to work shifting schedules and holidays
  • Strong critical thinking and problem-solving skills

Nice-to-have

  • Experience supporting patients
  • Pharmaceutical customer service setting background
  • Empathetic communication during interactions
  • Flexible hybrid work arrangement in Taguig

Key Requirements

  • 3+ years contact center experience
  • 50 WPM typing speed
  • Hybrid work availability in Taguig

Work Rights

Not specified

Tailored Resume

Cover Letter