The Support Analyst is accountable for ensuring continuity of computer system services for municipal software users by providing the technical assistance and project coordination necessary to maintain our computer software products and resolve technical problems
Job Summary
The Support Analyst is accountable for ensuring continuity of computer system services for municipal software users by providing the technical assistance and project coordination necessary to maintain our computer software products and resolve technical problems.
A Support Analyst will provide application support to customers including answering complex questions, contributing to a knowledge base, and serving as a support liaison between the company and the customer.
Core responsibilities include technical phone support, diagnosing software issues, learning and training on software applications, identifying revenue opportunities, and providing status reports.
Matching Summary
The Support Analyst is accountable for ensuring continuity of computer system services for municipal software users by providing the technical assistance and project coordination necessary to maintain our computer software products and resolve technical problems.
Skills & Requirements
Must-have
Technical phone support
Diagnosing software issues and bugs
Application support to customers
Learning and training on software
Providing status reports
Nice-to-have
Action oriented
Customer focus
Strong listening skills
Technical adaptability
Professional and friendly attitude
Key Requirements
2+ years experience in technical/customer service
Excellent communication skills
Ability to manage multiple priorities
Ability to learn new software quickly
Experience in municipal government or TRIO Software preferred