Sr. Customer Success Manager/customer Success Manager- Paradox

Workday

Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions support
Customer success management
Account management
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions

Job Summary

  • Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
  • Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions and continuously wowing them with our delightfully simple, feels-like-magic software.
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Matching Summary

Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.

Salary

Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants.

Skills & Requirements

Must-have

  • Enterprise SaaS solutions support
  • Customer success management
  • Account management
  • Client onboarding and training
  • Product support and troubleshooting
  • Global cross-functional teams

Nice-to-have

  • HR/recruiting software expertise
  • Executive relationship building
  • Collaboration across corporate functions
  • Sun-drenched optimism and drive
  • Courageous collaborators

Key Requirements

  • 7+ years customer success or account management
  • 5+ years customer success or account management
  • 7+ years enterprise SaaS solutions support
  • 5+ years enterprise SaaS solutions support
  • Technical understanding of complex software ecosystems
  • Experience educating clients on products
  • Comfortable working with global teams
  • Bachelor degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

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