It Service Desk Manager

Arriva Inc

Birmingham, United Kingdom
Up to £42,500; not specified; not specified py
On-site
It service desk leadership
First and second-line support
Itil best practice
Lead the end-to-end delivery of a responsive, high-quality IT Service Desk providing first- and second-line support

Job Summary

  • Lead the end-to-end delivery of a responsive, high-quality IT Service Desk providing first- and second-line support.
  • Manage, coach and develop the Service Desk Team, ensuring appropriate resourcing, capability and performance.
  • Position the Service Desk as the central hub for IT service delivery, aligned to ITIL best practice.

Matching Summary

Lead the end-to-end delivery of a responsive, high-quality IT Service Desk providing first- and second-line support.

Salary

Up to £42,500; Not specified; Not specified

Skills & Requirements

Must-have

  • IT Service Desk leadership
  • First and second-line support
  • ITIL best practice
  • Incident and problem management
  • Customer-focused support

Nice-to-have

  • Coaching and team development
  • Continuous improvement initiatives
  • Stakeholder management skills
  • Data-driven mindset

Key Requirements

  • Proven experience managing an IT Service Desk
  • Strong leadership and people-management skills
  • Experience in an ITIL-aligned service environment
  • Excellent incident, problem and stakeholder management skills
  • Data-driven reporting experience

Work Rights

Not specified

Tailored Resume

Cover Letter