Service Advisor

Toyota of Gallatin

Gallatin, TN, United States
Competitive pyy; not specified; medical, dental + ...
On-site
Initiating automotive services and repairs
Ascertaining vehicle performance problems
Developing repair estimates
Toyota of Gallatin is seeking a Service Advisor to enhance customer satisfaction by effectively communicating service needs and managing automotive repairs. The role involves customer interaction, developing service estimates, and ensuring customer records are maintained. Candidates with previous service advisor or automotive technician experience will be prioritized

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • We offer best in class industry benefits including competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, and Wellness Programs.

Matching Summary

Match Score: 85

Toyota of Gallatin is seeking a Service Advisor to enhance customer satisfaction by effectively communicating service needs and managing automotive repairs. The role involves customer interaction, developing service estimates, and ensuring customer records are maintained. Candidates with previous service advisor or automotive technician experience will be prioritized.

Salary

Competitive pay; Not specified; Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Vehicle Purchase Discounts

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Ascertaining vehicle performance problems
  • Developing repair estimates
  • Writing repair orders
  • Maintaining customer records
  • Communicating with customers and technicians

Nice-to-have

  • Earning customers for life
  • Team player focused on exemplary customer service

Key Requirements

  • Previous Service Advisor experience preferred
  • Prior experience as an automotive technician a plus
  • Basic mechanical understanding of an automobile
  • Acceptable driving record
  • Valid driver's license
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

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