Sr. Analyst I, Infra Cx

Invesco

Hyderabad, India
Hybrid
Superior customer service skills
Advanced troubleshooting technical issues
Process improvement identification
The team provides technology-related support and premier service across 50+ offices in 20+ countries spanning 4 continents

Job Summary

  • The team provides technology-related support and premier service across 50+ offices in 20+ countries spanning 4 continents.
  • As a key member of the Service Desk, you will support business partners and maintain a secure environment as the gatekeeper of access at the front line.
  • Our benefit policy includes but not limited to: Competitive Compensation, Flexible, Hybrid Work, 30 days’ Annual Leave + Public Holidays, Life Insurance, Retirement Planning, Group Personal Accident Insurance, Medical Insurance for Employee and Family, Annual Health Check-up, 26 weeks Maternity Leave, Paternal Leave, Adoption Leave, Near site Childcare Facility, Employee Assistance Program, Study Support, Employee Stock Purchase Plan.

Matching Summary

The team provides technology-related support and premier service across 50+ offices in 20+ countries spanning 4 continents.

Skills & Requirements

Must-have

  • Superior customer service skills
  • Advanced troubleshooting technical issues
  • Process improvement identification
  • Security policy adherence
  • MS Teams escalation usage
  • ServiceNow logging

Nice-to-have

  • Inspire and motivate team
  • Strategic long-term planning
  • Creative problem-solving
  • Maintain professionalism and patience

Key Requirements

  • Bachelor's or Master's Degree
  • 7+ years relevant experience
  • Proven mentoring experience
  • Extensive project management experience
  • In-depth security policy knowledge

Work Rights

Not specified

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