Vice President, Consumer Experience, Insights & Analytics

Advocate Aurora Health

Base: $151.65 - $242.65 ph; bonus/equity: not spec...
Fully remote
10+ years marketing leadership experience
Cx vision and roadmap development
Voice of customer platform management
Advocate Aurora Health is seeking a Vice President of Consumer Experience, Insights & Analytics to lead the development and implementation of a comprehensive customer experience vision across both physical and digital touchpoints. The role demands significant leadership experience in marketing analytics, strategic planning, and consumer insights, with a focus on leveraging data to enhance customer journeys and drive business outcomes. ###

Job Summary

  • The role requires creating a comprehensive consumer experience vision aligned with business objectives across physical and digital touchpoints.
  • Candidates must leverage voice of the customer platforms to capture holistic feedback and drive continuous improvement in the customer journey.
  • The position offers competitive compensation ranging from $151.65 to $242.65 per hour along with comprehensive benefits including health, retirement, and paid time off.

Matching Summary

Match Score: 85

Advocate Aurora Health is seeking a Vice President of Consumer Experience, Insights & Analytics to lead the development and implementation of a comprehensive customer experience vision across both physical and digital touchpoints. The role demands significant leadership experience in marketing analytics, strategic planning, and consumer insights, with a focus on leveraging data to enhance customer journeys and drive business outcomes. ###

Salary

Base: $151.65 - $242.65 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, Health/Dental/Vision, Retirement match, Educational Assistance

Skills & Requirements

Must-have

  • 10+ years marketing leadership experience
  • CX vision and roadmap development
  • Voice of customer platform management
  • Marketing mix modeling expertise
  • Team leadership and mentoring

Nice-to-have

  • GenAI integration in CX strategy
  • Predictive modeling capabilities
  • Data storytelling proficiency
  • Cross-functional collaboration skills
  • Innovation mindset for new technologies

Key Requirements

  • Bachelor's degree in business, marketing, or related field
  • 10+ years progressive marketing leadership required
  • Experience managing teams of direct reports
  • MBA or master's degree preferred

Work Rights

Not specified

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