Customer Service Representative

ZEISS Group

Handle customer orders
Communicate with customers and factories
Resolve customer inquiries
Handle and manage customer orders, including OEM eyewear frame-related matters and communicate effectively with customers and factories to ensure smooth order processing

Job Summary

  • Handle and manage customer orders, including OEM eyewear frame-related matters and communicate effectively with customers and factories to ensure smooth order processing.
  • Provide professional customer service, maintain strong customer relationships, and resolve customer inquiries, complaints, and return/exchange issues.
  • Offers competitive salary, transparent performance bonus scheme, professional training, opportunities to work with international teams, and employee benefits.

Matching Summary

Handle and manage customer orders, including OEM eyewear frame-related matters and communicate effectively with customers and factories to ensure smooth order processing.

Skills & Requirements

Must-have

  • Handle customer orders
  • Communicate with customers and factories
  • Resolve customer inquiries
  • Support customer service projects
  • Coordinate through various platforms

Nice-to-have

  • Strong customer relationships
  • Service-oriented
  • Team player
  • Pressure resistance

Key Requirements

  • 1-3 years customer service experience
  • Good Mandarin and English communication
  • Proficiency in MS Office Suite

Work Rights

Not specified

Tailored Resume

Cover Letter