The Clinical Outcomes Associate conducts telephonic outreach to Cook Children's Health Plan members for needs assessment and care gap closure
Job Summary
The Clinical Outcomes Associate conducts telephonic outreach to Cook Children's Health Plan members for needs assessment and care gap closure.
This role serves as the initial point of contact between the health plan and new members, guiding them to a better healthcare experience.
Candidates must demonstrate excellent phone communication skills and be able to navigate multiple computer applications while serving members efficiently.
Matching Summary
The Clinical Outcomes Associate conducts telephonic outreach to Cook Children's Health Plan members for needs assessment and care gap closure.
Skills & Requirements
Must-have
Bi-lingual English Spanish required
Strong phone communication skills
Proficiency in Microsoft Office products
Nice-to-have
Managed Care experience preferred
Ability to work independently
Detail oriented organizational skills
Key Requirements
High school diploma
Minimum one year healthcare customer service experience