Senior Customer Success Manager-state & Local Government

Workday

Salt Lake City, UT, USA
Primary location base pyy range: $113,800 usd - $1...
Hybrid (50% in-office/field, 50% remote)
Customer relationship management
Customer health monitoring
Saas implementation oversight
Workday is seeking a Senior Customer Success Manager for their State and Local Government division, focused on ensuring customer satisfaction and success as they utilize Workday's SaaS solutions. The ideal candidate will have significant customer-facing experience, particularly within government projects, and a strong background in enterprise software management

Job Summary

  • Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers.
  • The Senior Customer Success Manager will support the State and Local government customer base, monitoring customer health, producing customer programs, and acting as an escalation point.
  • Workday offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Senior Customer Success Manager for their State and Local Government division, focused on ensuring customer satisfaction and success as they utilize Workday's SaaS solutions. The ideal candidate will have significant customer-facing experience, particularly within government projects, and a strong background in enterprise software management.

Salary

Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants.

Skills & Requirements

Must-have

  • Customer relationship management
  • Customer health monitoring
  • SaaS implementation oversight
  • Customer success planning
  • Escalation point for customer issues

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 7+ years customer facing services role
  • Issue resolution and escalation management
  • CRM and customer success platforms experience
  • Functional domain expertise with Financials preferred
  • Experience with State & Local Government customer base
  • Ability to travel up to 20%

Work Rights

Not specified

Tailored Resume

Cover Letter