Technical Service Desk Agent In Salt Lake City, Ut

Unisys

Salt Lake City, Utah, United States
Onsite 3 days a week
Level 3 support for ms office
Ms exchange and windows networks
Data and voice network concepts
Unisys is seeking a Technical Service Desk Agent in Salt Lake City, UT, responsible for providing first-level support for customer requests related to IT services. The ideal candidate should have relevant IT experience, strong customer service skills, and a willingness to work onsite three days a week

Job Summary

  • This role involves providing first-level telephone and media contact support to resolve customer requests regarding software, hardware, and network difficulties.
  • The position requires documenting incidents accurately, managing time to meet service levels, and acting as a single point of contact for logged problems.
  • Unisys offers an outstanding benefits package featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, and ongoing learning opportunities.

Matching Summary

Match Score: 85

Unisys is seeking a Technical Service Desk Agent in Salt Lake City, UT, responsible for providing first-level support for customer requests related to IT services. The ideal candidate should have relevant IT experience, strong customer service skills, and a willingness to work onsite three days a week.

Skills & Requirements

Must-have

  • Level 3 support for MS Office
  • MS Exchange and Windows networks
  • Data and voice network concepts
  • Onsite work 3 days a week

Nice-to-have

  • Multi-skilled workload adaptability
  • Process efficiency identification
  • Customer service professionalism

Key Requirements

  • High School diploma or equivalent
  • 2-4 years of related experience
  • 6 months IT Service Desk experience
  • 6 months Level 3 support experience
  • Eligible for US export control authorizations

Work Rights

Must be eligible for required U.S. Government export control authorizations

Tailored Resume

Cover Letter