Competitive salary; not specified; 401k with emplo...
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4+ years support operations experience
Saas licensing models and entitlements
Queue-based ticket-driven environment
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Axon Enterprise is seeking a Senior Support Operations Specialist to manage software provisioning, licensing, and entitlement management, ensuring seamless customer access to their software. The role requires strong collaboration across various departments and a focus on process improvement in a fast-paced environment.
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Job Summary
This role ensures accurate and timely software provisioning, licensing, and entitlement management for customers across the Axon ecosystem.
The position requires owning end-to-end execution of provisioning workflows while serving as a subject matter expert for licensing operations.
Axon offers competitive benefits including discretionary paid time off, parental leave, medical plans, and learning development programs.
Matching Summary
Match Score: 75
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Axon Enterprise is seeking a Senior Support Operations Specialist to manage software provisioning, licensing, and entitlement management, ensuring seamless customer access to their software. The role requires strong collaboration across various departments and a focus on process improvement in a fast-paced environment.
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Salary
Competitive salary; Not specified; 401k with employer match
Skills & Requirements
Must-have
4+ years support operations experience
SaaS licensing models and entitlements
Queue-based ticket-driven environment
End-to-end software provisioning execution
Cross-functional collaboration with Sales
Nice-to-have
Experience in IoT or security technology
Licensing automation tool proficiency
Process improvement and standardization skills
Familiarity with Axon cloud evidence platforms
Key Requirements
4+ years experience in support operations or order management