Technology Operations Partner, Northern Europe

Dentsu

Copenhagen V, Denmark
On-site
Maintain strong relationships with local markets
Manage demands from business and senior leadership
Align & communicate technology projects
Dentsu is seeking a Technology Operations Partner for its Copenhagen office to enhance technology's visibility and value within the organization. The role involves managing technology operations, budgeting, vendor relations, and compliance while supporting global and local projects

Job Summary

  • Maintain strong relationships with local markets and cluster leadership to enhance visibility and showcase Technology’s value.
  • Manage Technology Operations budget and support financial governance and spend control.
  • Oversee both business-as-usual (BAU) and ad-hoc technology service demands, ensuring seamless operations.

Matching Summary

Match Score: 85

Dentsu is seeking a Technology Operations Partner for its Copenhagen office to enhance technology's visibility and value within the organization. The role involves managing technology operations, budgeting, vendor relations, and compliance while supporting global and local projects.

Skills & Requirements

Must-have

  • Maintain strong relationships with local markets
  • Manage demands from business and senior leadership
  • Align & communicate Technology projects
  • Manage Technology Operations budget
  • Support procurement activities and local vendor RFPs
  • Drive and execute vendor and third-party audits
  • Support security implementations
  • Manage and monitor user support service operations
  • Act as the escalation point for Technology service operations issues
  • Collaborate with Cluster BSL Teams

Nice-to-have

  • Enhance visibility and showcase Technology’s value
  • Continuous improvement of service delivery
  • Ensure efficient, scalable & future proof Technology Operations
  • Participate in ITSM processes
  • Support in the hiring process

Key Requirements

  • AI Team member where required
  • Manage projects where required
  • Support other technology functions with implementation of global projects
  • Support local market audits (internal & external), client security assessments and certifications
  • Member of the local or cluster Incident Management Team
  • Support Disaster Recovery Plan (DRP) and Business Continuity Plan (BCP)
  • Work closely with other Technology teams
  • Collect business demands, complaints, and feedback
  • Drive CMDB & CSDM compliance including site information
  • Escalate and manage issues impacting Birlasoft employees
  • Attend and contribute to Cluster Service Delivery Meetings
  • Participate in Cluster operations reviews
  • Functional day-to-day oversight of Cluster IT services
  • Capture and report Demands
  • Provide support in the hiring process, including chemistry meetings and onboarding activities for new BSL employees.

Work Rights

Not specified

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