Customer Relationship Manager

RELX (Singapore) Pte Ltd

Singapore
Customer onboarding and paperwork
Manage day-to-day account needs
Billing and invoices queries
The Customer Relationship Manager plays a key role in supporting our sales team and ensuring a smooth, positive experience for new and existing customers

Job Summary

  • The Customer Relationship Manager plays a key role in supporting our sales team and ensuring a smooth, positive experience for new and existing customers.
  • Responsibilities include providing tailored support to new and existing customers during critical stages such as contracting or renewal, clearly communicating requirements and next steps to ensure a smooth, frictionless customer experience.
  • We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days, Health screening, eye care vouchers and private medical benefits, Wellbeing programs.

Matching Summary

The Customer Relationship Manager plays a key role in supporting our sales team and ensuring a smooth, positive experience for new and existing customers.

Skills & Requirements

Must-have

  • customer onboarding and paperwork
  • manage day-to-day account needs
  • billing and invoices queries
  • updating product configurations
  • managing user access
  • Salesforce data accuracy
  • B2B environment experience

Nice-to-have

  • strong accountability for performance
  • empowered employee environment
  • drive continuous improvement
  • customer-first mindset
  • excellent work ethic
  • proactive approach to innovation
  • build trust and maintain relationships

Key Requirements

  • Strong problem-solving skills
  • Ability to apply knowledge and give clear advice
  • Solid administrative background
  • Proficiency in Microsoft applications
  • Ability to communicate effectively

Work Rights

Not specified

Tailored Resume

Cover Letter