Senior It Support Engineer, Apac

Vantage Data Centers

Not specified; above market total compensation pyc...
Hybrid
Servicenow platform experience required
Active directory azure office 365 support
Hybrid cloud environment support
The role involves assisting with updating ticketing systems and providing telephone, email, and field support to internal customers while meeting SLAs

Job Summary

  • The role involves assisting with updating ticketing systems and providing telephone, email, and field support to internal customers while meeting SLAs.
  • Candidates will undertake the installation, maintenance, and decommissioning of computer hardware, software, and peripherals in alignment with global standards.
  • Vantage offers an above market total compensation package including comprehensive health, welfare, retirement benefits, and paid leave exceeding local expectations.

Matching Summary

The role involves assisting with updating ticketing systems and providing telephone, email, and field support to internal customers while meeting SLAs.

Salary

Not specified; Above market total compensation package; Comprehensive suite of health and welfare benefits

Skills & Requirements

Must-have

  • ServiceNow platform experience required
  • Active Directory Azure Office 365 support
  • Hybrid cloud environment support
  • Incident request change problem management
  • Global corporate end user service desk

Nice-to-have

  • Comptia A+ Network+ Microsoft certification
  • Networking related issues experience
  • No ego no arrogance culture fit
  • Hands-on data center design experience

Key Requirements

  • Bachelor of Science degree or equivalent experience
  • 4-6 years global corporate end user service desk experience
  • Experience working with ServiceNow platform required

Work Rights

Not specified

Tailored Resume

Cover Letter