This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products
Job Summary
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
Develop deep expertise in our technology and provide hands-on technical support throughout clients’ journey with our software solutions.
Build meaningful relationships with clients to truly understand their challenges, and solution configuration to meet their business and product needs.
Matching Summary
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
Skills & Requirements
Must-have
Client-facing experience in B2B settings
Customer satisfaction management
Troubleshoot technical challenges
Develop product training
Respond and resolve customer issues
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Key Requirements
3+ years client-facing experience
Prior SAAS organization experience
Excellent technology skills
Excellent written and verbal communication skills
Demonstrated ability to handle multiple priorities